Working knowledge on Operating Systems : Windows 10 Professional
Knowledge on desktop side - Active Directory DHCP DNS File servers
Responsibilities
Meeting with the IT Manager to discuss system needs.
Designing and installing computer hardware configurations.
Posted 17-Jan-2022
Business Transition Manager
Ultra Park, Heredia - Full Time
Skills Required
A degree in Computer Science or a related discipline; or equivalent work experience.
12 to 14 years in a corporate IT environment
Responsibilities
Ensure service transition is planned and executed to schedule
budget and scope
Posted 17-Nov-2021
Customer Service Team Lead
Ultra Park, Heredia - Full Time
Skills Required
Schedule flexibility.
Customer service experience at least 1year
Responsibilities
• Delivers weekly 1on1s and/or coaching sessions.
• Identifies strengths and areas or improvement.
Posted 04-Jan-2022
Customer Service Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 23-Dec-2021
Tech Customer Service
Terra Campus, Tres Rios - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 25-Oct-2021
Helpdesk Support Agent
Ultra Park, Heredia - Full Time
Skills Required
Proven experience as a help desk technician or other customer support role
Advanced English (B2+ ...)
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Posted 29-Dec-2021
Customer Care Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 20-Oct-2021
Technical Support Specialist (Storage - Networking)
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+ ...)
Highschool Diploma
Responsibilities
Serve as the first point of contact for customers seeking technical assistance mostly over email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Posted 04-Jan-2022
IAM Administration Engineer
Ultra Park, Heredia - Full Time
Skills Required
Strong troubleshooting skills in IAM platforms.
Excellent communication skills in English
Responsibilities
Troubleshoot the IAM platform within the IS and to external partners or internal applications that require it.
Experience with products like ForgeRock Ping Auth0 OneLogin etc.
Posted 08-Dec-2021
L1 Technical Support Agent
Ultra Park, Heredia - Full Time
Skills Required
Highschool Diploma
Computer Science studies
Responsibilities
Review tickets for technical support guidance.
Attend call(s) with the customer as coordinated for information gathering and/or validation with the customer.
Posted 21-Dec-2021
Korean Customer Service Agent
Ultra Park, Heredia - Full Time
Skills Required
Fluent Korean.
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 13-Dec-2021
Technical Account Manager
Ultra Park, Heredia - Full Time
Skills Required
Fluent and strong English communication (both written and verbal)
organization
Responsibilities
Drives support activities and high Customer Satisfaction levels for their accounts.
Manage continuous improvement initiatives with customers
Posted 08-Dec-2021
L2 Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advanced spoken and written English (B2+ or above).
Basic or Intermediate knowledge of Windows systems
Responsibilities
Issue understanding and Impact analysis during problem identification - Severity validation
Identify affected components
Posted 08-Dec-2021
Queue Lead
Ultra Park, Heredia - Full Time
Skills Required
2+ years’ experience in Backoffice/case management in BPO environment. Must
Queue management through the Workforce management tool used by the company
Responsibilities
Assignment of tickets in less than an hour to meet SLA agreements
Monitor queues and assign incidents before missing response time SLA.
Posted 29-Oct-2021
Technical Team Lead
Ultra Park, Heredia - Full Time
Skills Required
Proven work experience as a team leader or supervisor for at least 1 year.
In-depth knowledge of performance metrics like CSAT or AHT.
Responsibilities
Create and develop performance reports.
Conduct briefing and de-briefing sessions before and after the shift
Posted 28-Oct-2021
Director of Operations
Ultra Park, Heredia - Full Time
Skills Required
Bachelor’s degree in business administration or related field.
3+ years senior leadership roles.
Responsibilities
Collaborate with executive-level management in the development of performance goals and long-term operational plans
uild and maintain relationships with all department heads / external partners / vendors to make decisions regarding operational activity and strategic goals.
Posted 19-Jan-2022
Data Analyst
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's Degree (Or advanced student) on Computer Science or similar area.
Work experience as a data analyst or in a related field.
Responsibilities
Managing master data including creation updates and deletion.
Managing users and user roles.
Posted 20-Oct-2021
Cybersecurity Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 24-Aug-2021
Bilingual Quality Agent
Ultra Park, Heredia - Full Time
Skills Required
Previous experience as a Quality Agent
Advanced English
Responsibilities
Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 18-Oct-2021
Software Developer (Ruby on Rails)
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field High School Diploma as a minimum.
Excellent written and verbal communication (B2 85%) of English fluency is a must.
Responsibilities
Provide technical assistance with computer software in different programming languages
Resolve issues for staff via phone in person or electronically
Posted 13-Jan-2022
Human Resources Generalist
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's degree or equivalent experience in Business; Human Resources; or related area
(MUST) have 3+ years' of experience working in Human Resources in the call center (BPO) industry. Candidates with experience in HR but from different industries might not be considered.
Responsibilities
Create update and maintains employee´s files and reports
Input accurate data into all HR system in timely manner as well as into all HR systems.
Posted 20-Jan-2022
Service Provider Network Engineer (Switching - Wireless)
Ultra Park, Heredia - Full Time
Skills Required
1+ years’ experience in technical support environment
Experience in networking support
Responsibilities
Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product
Posted 10-Jan-2022
Senior Tech Customer Success Manager
Ultra Park, Heredia - Full Time
Skills Required
Minimum 1 years relevant work experience in Sales
pre-sales
Responsibilities
You will own the ultimate responsibility for the customer’s on-boarding
adoption
Posted 20-Oct-2021
WFM Manager
Ultra Park, Heredia - Full Time
Skills Required
Minimum five (5) years’ Workforce Management experience in medium to large multi-site call center environment.
Demonstrate and apply a thorough knowledge of WFM and Call Center operations
Responsibilities
Oversee and ensure usage and maintenance of call models for assigned environments and deliver the highest level of call forecast accuracy.
Create and maintain long and short-term forecast and staffing models for our CC operations