8 jobs found

Bilingual Quality Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Previous experience as a Quality Agent
  • Advanced English

Responsibilities

  • Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.

Posted 09-May-2023

Tech Customer Service

Terra Campus, Tres Rios - Full Time

Skills Required

  • 1 year of experience in Customer Service or Tech Support area.
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 08-Mar-2023

Retail Customer Service Agents

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+...)
  • High School Diploma as a minimum.

Responsibilities

  • Support customers by answering product and membership service questions
  • Deal with customer feedback and general inquiries

Posted 08-May-2023

Customer Service Specialist - Full Time

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+...)
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 31-Oct-2022

Product Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced Speaker. English Level >85%
  • Technical Support Experience - Providing RCA- etc (Help Desk)

Responsibilities

  • Diagnose and troubleshoot technical issue
  • Communicate with customers via emails and remote sessions

Posted 10-Oct-2022

Service Provider Network Engineer (Switching - Wireless)

Ultra Park, Heredia - Full Time

Skills Required

  • 1+ years’ experience in technical support environment
  • Experience in networking support

Responsibilities

  • Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product

Posted 20-Jun-2022

Network Security Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
  • Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate

Posted 01-Apr-2022

Technical Support Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance to customers remotely with computer hardware and software
  • Resolve issues for staff via phone in person or electronically

Posted 09-May-2023