17 jobs found

Bilingual Recruiter

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
  • Effective communication skills. English at a B2+ (85%)

Responsibilities

  • Maintain and develop pipeline of eligible candidates for future open positions
  • Hire positions within BPO Teams for customer service and technical teams.

Posted 30-Aug-2021

Chat Customer Service

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 14-Oct-2021

Customer Service Team Lead

Ultra Park, Heredia - Full Time

Skills Required

  • Schedule flexibility.
  • Customer service experience at least 1year

Responsibilities

  • • Delivers weekly 1on1s and/or coaching sessions.
  • • Identifies strengths and areas or improvement.

Posted 13-Oct-2021

Tech Customer Service

Terra Campus, Tres Rios - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 12-Oct-2021

Sales Team Trainer

Terra Campus, Tres Rios - Full Time

Skills Required

  • High School Diploma as a minimum
  • Experience of 2 years in a sales environment

Responsibilities

  • Responsible for the day-to-day training of customer service representatives’ group
  • Coach a regular basis to ensure performance metrics are achieved

Posted 12-Oct-2021

Customer Care Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 08-Oct-2021

L1 Network Support Agent

Ultra Park, Heredia - Full Time

Skills Required

  • 1 year experience working as Tech Support agent supporting networking or web security products
  • Experience with operating systems such as Windows Mac Linux and Free BSD

Responsibilities

  • Provide technical support to customers and independently resolve issues with sense of urgency via phone email and online portal
  • Timely follow-up on support tickets with clear communications to customers and partners

Posted 20-Sep-2021

Data Analyst

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's Degree (Or advanced student) on Computer Science or similar area.
  • Work experience as a data analyst or in a related field.

Responsibilities

  • Managing master data including creation updates and deletion.
  • Managing users and user roles.

Posted 15-Sep-2021

Cybersecurity Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
  • Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate

Posted 24-Aug-2021

Bilingual Quality Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Previous experience as a Quality Agent
  • Advanced English

Responsibilities

  • Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.

Posted 12-Oct-2021

Tech Support Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone in person or electronically

Posted 10-Aug-2021

Recruiter for US Market

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
  • Effective communication skills. English at a B2+ (85%)

Responsibilities

  • Maintain and develop pipeline of eligible candidates for future open positions
  • Hire positions within BPO Teams for customer service and technical teams.

Posted 11-Aug-2021

Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • 2 to 4 years of experience managing BPO helpdesk teams
  • Bachelor's degree preferred High School Diploma as a minimum

Responsibilities

  • Effectively managing developing and training the service desk team.
  • Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.

Posted 12-Oct-2021

Network Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • 4+ year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Experience with operating systems such as Windows Mac Linux and Free BSD

Responsibilities

  • Provide technical support to Top customers and independently resolve issues with sense of urgency via phone email and online portal
  • Using advanced product knowledge drive deep troubleshooting lab reproduction issue isolation and faster resolution

Posted 10-Sep-2021

Technical Account Manager

Ultra Park, Heredia - Full Time

Skills Required

  • More than 2 years as a Technical Account Manager within BPO Tech Services. (MUST)
  • Experience in managing multiple stakeholders and projects

Responsibilities

  • Act as a primary point of contact for the customer and serve as the customer’s advocate within Avid Global Services. The Service Account Manager will work very closely with the Professional Services Program Manager to ensure customer needs are being met
  • Manage the overall and ongoing service relationship with the customer through proactive open responsive and collaborative account management

Posted 10-Feb-2021

System Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Advance knowledge of Windows systems fair understanding of code flow( JAVA Python C#)
  • Webserver ( IIS / Apache / Tomcat troubleshooting)

Responsibilities

  • High proficiency in using computers.
  • Technical troubleshooting/ debugging experience

Posted 09-Apr-2021

Technical Customer Success Manager

Ultra Park, Heredia - Full Time

Skills Required

  • Minimum 1 years relevant work experience in Sales
  • pre-sales

Responsibilities

  • You will own the ultimate responsibility for the customer’s on-boarding
  • adoption

Posted 26-Aug-2021