Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
Effective communication skills. English at a B2+ (85%)
Responsibilities
Maintain and develop pipeline of eligible candidates for future open positions
Hire positions within BPO Teams for customer service and technical teams.
Posted 30-Aug-2021
Chat Customer Service
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 14-Oct-2021
Customer Service Team Lead
Ultra Park, Heredia - Full Time
Skills Required
Schedule flexibility.
Customer service experience at least 1year
Responsibilities
• Delivers weekly 1on1s and/or coaching sessions.
• Identifies strengths and areas or improvement.
Posted 13-Oct-2021
Tech Customer Service
Terra Campus, Tres Rios - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 12-Oct-2021
Sales Team Trainer
Terra Campus, Tres Rios - Full Time
Skills Required
High School Diploma as a minimum
Experience of 2 years in a sales environment
Responsibilities
Responsible for the day-to-day training of customer service representatives’ group
Coach a regular basis to ensure performance metrics are achieved
Posted 12-Oct-2021
Customer Care Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 08-Oct-2021
L1 Network Support Agent
Ultra Park, Heredia - Full Time
Skills Required
1 year experience working as Tech Support agent supporting networking or web security products
Experience with operating systems such as Windows Mac Linux and Free BSD
Responsibilities
Provide technical support to customers and independently resolve issues with sense of urgency via phone email and online portal
Timely follow-up on support tickets with clear communications to customers and partners
Posted 20-Sep-2021
Data Analyst
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's Degree (Or advanced student) on Computer Science or similar area.
Work experience as a data analyst or in a related field.
Responsibilities
Managing master data including creation updates and deletion.
Managing users and user roles.
Posted 15-Sep-2021
Cybersecurity Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 24-Aug-2021
Bilingual Quality Agent
Ultra Park, Heredia - Full Time
Skills Required
Previous experience as a Quality Agent
Advanced English
Responsibilities
Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 12-Oct-2021
Tech Support Agent
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone in person or electronically
Posted 10-Aug-2021
Recruiter for US Market
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
Effective communication skills. English at a B2+ (85%)
Responsibilities
Maintain and develop pipeline of eligible candidates for future open positions
Hire positions within BPO Teams for customer service and technical teams.
Posted 11-Aug-2021
Team Manager
Ultra Park, Heredia - Full Time
Skills Required
2 to 4 years of experience managing BPO helpdesk teams
Bachelor's degree preferred High School Diploma as a minimum
Responsibilities
Effectively managing developing and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.
Posted 12-Oct-2021
Network Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
4+ year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
Experience with operating systems such as Windows Mac Linux and Free BSD
Responsibilities
Provide technical support to Top customers and independently resolve issues with sense of urgency via phone email and online portal
Using advanced product knowledge drive deep troubleshooting lab reproduction issue isolation and faster resolution
Posted 10-Sep-2021
Technical Account Manager
Ultra Park, Heredia - Full Time
Skills Required
More than 2 years as a Technical Account Manager within BPO Tech Services. (MUST)
Experience in managing multiple stakeholders and projects
Responsibilities
Act as a primary point of contact for the customer and serve as the customer’s advocate within Avid Global Services. The Service Account Manager will work very closely with the Professional Services Program Manager to ensure customer needs are being met
Manage the overall and ongoing service relationship with the customer through proactive open responsive and collaborative account management
Posted 10-Feb-2021
System Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advance knowledge of Windows systems fair understanding of code flow( JAVA Python C#)