21 jobs found

Gaming Support Specialist for EXPATS

Ultra Park, Heredia - Full Time

Skills Required

  • 1+yrs of experience with any Customer Support Operations Centre
  • Excellent verbal written and interpersonal communication skills. the level required is above (B2).

Responsibilities

  • Providing exceptional support
  • Clarify player requirements; probe for understanding

Posted 19-Jan-2021

Activision Referrals

Ultra Park, Heredia - Full Time

Skills Required

  • 1+yrs of experience with any Customer Support Operations Centre
  • Excellent verbal written and interpersonal communication skills. the level required is above (B2).

Responsibilities

  • Providing exceptional support
  • Clarify player requirements; probe for understanding

Posted 26-Jan-2021

Customer Service Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 07-Jan-2021

Tech Support Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone in person or electronically

Posted 21-Nov-2020

Network Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
  • Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate

Posted 22-Jan-2021

Technical Customer Service Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress Associate’s Degree in a relevant field High School Diploma as a minimum.
  • Proven Experience working in any customer service area while solving customer needs.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 24-Dec-2020

Linux Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • BA in relevant degree or equivalent experience. High School Diploma as a minimum
  • Excellent Verbal and Written English 85 B2 Proficiency

Responsibilities

  • Provides expert technical support on products throughout the customers workflow including editing storate asset management cloud based solutions and news production
  • Work within a global support team covering 24x7x365 operations

Posted 19-Jan-2021

Windows Server Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA in relevant degree such as Electronics Computing or relevant field High School Diploma as a minimum
  • A minimum of three years of relevant experience providing high end technical support to complex technology solutions in windows server.

Responsibilities

  • Provides expert technical support on products throughout the customers workflow including editing storage asset management cloud-based solution and news production
  • Work within a global support team covering 24x7x365 operations

Posted 19-Jan-2021

Technical Support Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance to customers remotely with computer hardware and software
  • Resolve issues for staff via phone in person or electronically

Posted 19-Jan-2021

Pre-Sales Representative

Terra Campus, Tres Rios - Full Time

Skills Required

  • High School Diploma as a minimum.
  • Excellent customer service skills.

Responsibilities

  • Interacts with customers via email chat and or telephone
  • Interact with potential new customers and new buyers of and specific product.

Posted 26-Jan-2021

Operations Manager

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor’s degree in IT
  • Operations Management

Responsibilities

  • Lead motivate and support a large team within a time-sensitive and demanding environment including setup and implementation of career development plans for all direct reports and problem resolution.
  • Manage timely data collection to update operations metrics to achieve productivity targets

Posted 26-Jan-2021

IT Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Working knowledge on Operating Systems : Windows 10 Professional
  • Knowledge on desktop side - Active Directory DHCP DNS File servers

Responsibilities

  • Meeting with the IT Manager to discuss system needs.
  • Designing and installing computer hardware configurations.

Posted 23-Nov-2020

Automation Tech Lead

Ultra Park, Heredia - Full Time

Skills Required

  • Technical troubleshooting/ debugging experience programming experience knowledge in database SQL queries
  • Advanced knowledge on Active Directory Networking Windows Server 2012 onwards Cluster Client Server Architecture

Responsibilities

  • Lead and prioritize the Application Support teams workload
  • Manage and Own the Problem Management Process

Posted 19-Jan-2021

Digital Marketing Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor’s Degree in Marketing or equivalent experience with 1-3 years marketing experience ; preferably B2B with a technology or software company.
  • English 85% or B2 (Interview Process and job communication will be entirely in English

Responsibilities

  • Field Marketing team engagement with Field Marketing Managers across campaigns and sales plays – develop email content landing pages; registration pages; configure webinars and develop other digital marketing assets.
  • Collaborate with other members of the field marketing team to determine goals target segments campaign flows creative and metric requirements for each campaign tactic and activation; all driving toward field demand and account engagement.

Posted 04-Dec-2020

Identity and Access Management Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Strong troubleshooting skills in IAM (Identity and Access Management) platform
  • Strong knowledge of IAM software and systems; such as Open Banking implementation SSO implementation IAM setup and OAuth configuration

Responsibilities

  • Setting up and administer the IAM (Identity and Access Management) platform within the IS and to external partners or internal applications that require it.
  • Will work with products like ForgeRock Ping Auth0 OneLogin etc

Posted 18-Jan-2021

Sales Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • BA in business management or a related field High School Diploma as a minimum
  • Experience of 2 years managing BPO teams in a sales environment is desired

Responsibilities

  • Responsible for the day-to-day supervision of customer service representatives’ group
  • Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Posted 20-Jan-2021

Helpdesk Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • 2 to 4 years of experience managing BPO helpdesk teams
  • Bachelor's degree preferred High School Diploma as a minimum

Responsibilities

  • Effectively managing developing and training the service desk team.
  • Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.

Posted 12-Jan-2021

Technical Writer

Ultra Park, Heredia - Full Time

Skills Required

  • 3-5 years experience in creating / editing / revising / publishing Technical Documents
  • Excellent Communication skills Oral and Verbal B2 English

Responsibilities

  • Study product samples
  • Communicate with product designers and developers to understand product details

Posted 12-Jan-2021

API Developer

Ultra Park, Heredia - Full Time

Skills Required

  • Excellent Communication Skills B2 English
  • 2+ years relevant experience.

Responsibilities

  • Write and deploy working code to production
  • Improve workflows and automated testing toward continuous delivery

Posted 12-Jan-2021

Network Support Engineer Level 3

Ultra Park, Heredia - Full Time

Skills Required

  • 4+ year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Experience with operating systems such as Windows Mac Linux and Free BSD

Responsibilities

  • Provide technical support to Top customers and independently resolve issues with sense of urgency via phone email and online portal
  • Using advanced product knowledge drive deep troubleshooting lab reproduction issue isolation and faster resolution

Posted 13-Jan-2021

Gainsight Platform Administrator

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's degree or equivalent experience. High School Diploma as a minimum
  • Gainsight trained or Commvault can provide necessary training reporting and data visualization skills

Responsibilities

  • Support Customer Success business strategy by designing and implementing innovative cross-organizational technical processes and workflows within Gainsight
  • Configure and optimize the architecture and configuration of CS Platform tools to internal customers (including reports dashboards and workflows)

Posted 15-Jan-2021