1+yrs of experience with any Customer Support Operations Centre
Excellent verbal written and interpersonal communication skills. the level required is above (B2).
Responsibilities
Providing exceptional support
Clarify player requirements; probe for understanding
Posted 19-Jan-2021
Activision Referrals
Ultra Park, Heredia - Full Time
Skills Required
1+yrs of experience with any Customer Support Operations Centre
Excellent verbal written and interpersonal communication skills. the level required is above (B2).
Responsibilities
Providing exceptional support
Clarify player requirements; probe for understanding
Posted 26-Jan-2021
Customer Service Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 07-Jan-2021
Tech Support Agent
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone in person or electronically
Posted 21-Nov-2020
Network Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 22-Jan-2021
Technical Customer Service Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field High School Diploma as a minimum.
Proven Experience working in any customer service area while solving customer needs.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 24-Dec-2020
Linux Specialist
Ultra Park, Heredia - Full Time
Skills Required
BA in relevant degree or equivalent experience. High School Diploma as a minimum
Excellent Verbal and Written English 85 B2 Proficiency
Responsibilities
Provides expert technical support on products throughout the customers workflow including editing storate asset management cloud based solutions and news production
Work within a global support team covering 24x7x365 operations
Posted 19-Jan-2021
Windows Server Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA in relevant degree such as Electronics Computing or relevant field High School Diploma as a minimum
A minimum of three years of relevant experience providing high end technical support to complex technology solutions in windows server.
Responsibilities
Provides expert technical support on products throughout the customers workflow including editing storage asset management cloud-based solution and news production
Work within a global support team covering 24x7x365 operations
Posted 19-Jan-2021
Technical Support Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance to customers remotely with computer hardware and software
Resolve issues for staff via phone in person or electronically
Posted 19-Jan-2021
Pre-Sales Representative
Terra Campus, Tres Rios - Full Time
Skills Required
High School Diploma as a minimum.
Excellent customer service skills.
Responsibilities
Interacts with customers via email chat and or telephone
Interact with potential new customers and new buyers of and specific product.
Posted 26-Jan-2021
Operations Manager
Ultra Park, Heredia - Full Time
Skills Required
Bachelor’s degree in IT
Operations Management
Responsibilities
Lead motivate and support a large team within a time-sensitive and demanding environment including setup and implementation of career development plans for all direct reports and problem resolution.
Manage timely data collection to update operations metrics to achieve productivity targets
Posted 26-Jan-2021
IT Engineer
Ultra Park, Heredia - Full Time
Skills Required
Working knowledge on Operating Systems : Windows 10 Professional
Knowledge on desktop side - Active Directory DHCP DNS File servers
Responsibilities
Meeting with the IT Manager to discuss system needs.
Designing and installing computer hardware configurations.
Advanced knowledge on Active Directory Networking Windows Server 2012 onwards Cluster Client Server Architecture
Responsibilities
Lead and prioritize the Application Support teams workload
Manage and Own the Problem Management Process
Posted 19-Jan-2021
Digital Marketing Specialist
Ultra Park, Heredia - Full Time
Skills Required
Bachelor’s Degree in Marketing or equivalent experience with 1-3 years marketing experience ; preferably B2B with a technology or software company.
English 85% or B2 (Interview Process and job communication will be entirely in English
Responsibilities
Field Marketing team engagement with Field Marketing Managers across campaigns and sales plays – develop email content landing pages; registration pages; configure webinars and develop other digital marketing assets.
Collaborate with other members of the field marketing team to determine goals target segments campaign flows creative and metric requirements for each campaign tactic and activation; all driving toward field demand and account engagement.
Posted 04-Dec-2020
Identity and Access Management Specialist
Ultra Park, Heredia - Full Time
Skills Required
Strong troubleshooting skills in IAM (Identity and Access Management) platform
Strong knowledge of IAM software and systems; such as Open Banking implementation SSO implementation IAM setup and OAuth configuration
Responsibilities
Setting up and administer the IAM (Identity and Access Management) platform within the IS and to external partners or internal applications that require it.
Will work with products like ForgeRock Ping Auth0 OneLogin etc
Posted 18-Jan-2021
Sales Team Manager
Ultra Park, Heredia - Full Time
Skills Required
BA in business management or a related field High School Diploma as a minimum
Experience of 2 years managing BPO teams in a sales environment is desired
Responsibilities
Responsible for the day-to-day supervision of customer service representatives’ group
Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
Posted 20-Jan-2021
Helpdesk Team Manager
Ultra Park, Heredia - Full Time
Skills Required
2 to 4 years of experience managing BPO helpdesk teams
Bachelor's degree preferred High School Diploma as a minimum
Responsibilities
Effectively managing developing and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.
Posted 12-Jan-2021
Technical Writer
Ultra Park, Heredia - Full Time
Skills Required
3-5 years experience in creating / editing / revising / publishing Technical Documents
Excellent Communication skills Oral and Verbal B2 English
Responsibilities
Study product samples
Communicate with product designers and developers to understand product details
Posted 12-Jan-2021
API Developer
Ultra Park, Heredia - Full Time
Skills Required
Excellent Communication Skills B2 English
2+ years relevant experience.
Responsibilities
Write and deploy working code to production
Improve workflows and automated testing toward continuous delivery
Posted 12-Jan-2021
Network Support Engineer Level 3
Ultra Park, Heredia - Full Time
Skills Required
4+ year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
Experience with operating systems such as Windows Mac Linux and Free BSD
Responsibilities
Provide technical support to Top customers and independently resolve issues with sense of urgency via phone email and online portal
Using advanced product knowledge drive deep troubleshooting lab reproduction issue isolation and faster resolution
Posted 13-Jan-2021
Gainsight Platform Administrator
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's degree or equivalent experience. High School Diploma as a minimum
Gainsight trained or Commvault can provide necessary training reporting and data visualization skills
Responsibilities
Support Customer Success business strategy by designing and implementing innovative cross-organizational technical processes and workflows within Gainsight
Configure and optimize the architecture and configuration of CS Platform tools to internal customers (including reports dashboards and workflows)