Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 09-May-2023
Tech Customer Service
Terra Campus, Tres Rios - Full Time
Skills Required
1 year of experience in Customer Service or Tech Support area.
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 08-Mar-2023
Retail Customer Service Agents
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+...)
High School Diploma as a minimum.
Responsibilities
Support customers by answering product and membership service questions
Deal with customer feedback and general inquiries
Posted 08-May-2023
Customer Service Specialist - Full Time
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+...)
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 31-Oct-2022
Product Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advanced Speaker. English Level >85%
Technical Support Experience - Providing RCA- etc (Help Desk)
Responsibilities
Diagnose and troubleshoot technical issue
Communicate with customers via emails and remote sessions
Posted 10-Oct-2022
Service Provider Network Engineer (Switching - Wireless)
Ultra Park, Heredia - Full Time
Skills Required
1+ years’ experience in technical support environment
Experience in networking support
Responsibilities
Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product
Posted 20-Jun-2022
Network Security Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 01-Apr-2022
Technical Support Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance to customers remotely with computer hardware and software
Resolve issues for staff via phone in person or electronically