Computer Science degree OR equivalent technical expertise and 0.5 - 2 years work experience
Customer service mindset
Responsibilities
Become a customer advocate and a brand ambassador
Improve customer satisfaction
Posted 12-Sep-2022
Tech Customer Service
Terra Campus, Tres Rios - Full Time
Skills Required
1 year of experience in Customer Service or Tech Support area.
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 18-Apr-2022
Retail Customer Service Agents
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+...)
High School Diploma as a minimum.
Responsibilities
Support customers by answering product and membership service questions
Deal with customer feedback and general inquiries
Posted 26-Jul-2022
French Customer Service Agent
Terra Campus, Tres Rios - Full Time
Skills Required
Advanced French and Fluent English
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 17-Aug-2022
German Customer Service Specialist
Terra Campus, Tres Rios - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 17-Aug-2022
Portuguese Customer Service Agent
Ultra Park, Heredia - Full Time
Skills Required
Advanced Portuguese
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 15-Mar-2022
Italian Customer Service Agent
Terra Campus, Tres Rios - Full Time
Skills Required
Advanced Italian
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 17-Aug-2022
Customer Care Specialist - Full Time
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+...)
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 12-Jul-2022
Tier 1 Player Support Specialist
Terra Campus, Tres Rios - Full Time
Skills Required
High School Bachelor’s Degree – (For Costa Rica: Technical High School Diploma in Electronics is a plus Must have minimum six months of experience with either chat support (or) customer support
Previous customer service experience required- call center experience a strong plus
Responsibilities
Provide the consistent - professional and high-quality player support to our customer base through all available support channels
Perform other duties as assigned
Posted 12-Sep-2022
Data Steward (Master Data Management)
Ultra Park, Heredia - Full Time
Skills Required
A passion for data quality- A methodical approach to problem-solving with an eye towards process repeatability and automation
Familiarity with SFDC and the Sales Process
Responsibilities
Provide first level support for basic account inquiries and account maintenance requests - Triage / assess / and resolve account issues per documented processes
Conduct initial root cause analysis and provide recommendations for process improvements- Assist in the development of methodologies and procedures to continually monitor / enhance - and improve customer/account data quality and integrity
Posted 08-Jul-2022
Service Provider Network Engineer (Switching - Wireless)
Ultra Park, Heredia - Full Time
Skills Required
1+ years’ experience in technical support environment
Experience in networking support
Responsibilities
Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product
Posted 20-Jun-2022
Cybersecurity L2 Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Windows Server proficiency
Active Directory proficiency
Responsibilities
Resolve issues where resolution exists in CyberArk support documentation
Respond to customer inquiries and technical problems through web portal / live sessions / email / telephone
Posted 27-Apr-2022
L2 Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+ ... )
Advance knowledge of Windows systems - fair understanding of code flow (JAVA/ Python/ C#)
Responsibilities
Take ownership of the Support Tickets and customer communication to be done by L2
L2 owns the responsibilities all the client communication for swarmed tickets
Posted 18-Mar-2022
Bilingual Quality Agent
Ultra Park, Heredia - Full Time
Skills Required
Previous experience as a Quality Agent
Advanced English
Responsibilities
Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 18-Apr-2022
Customer Service Team Lead
Ultra Park, Heredia - Full Time
Skills Required
Schedule flexibility.
Customer service experience at least 1year
Responsibilities
• Delivers weekly 1on1s and/or coaching sessions.
• Identifies strengths and areas or improvement.
Posted 10-Aug-2022
Technical Trainer
Ultra Park, Heredia - Full Time
Skills Required
3 years in a SME/Trainer position with strong Networking skills ideally in a TAC/NOC Environment. CCNA updated and certified. CCNP desired. Candidates with experience in CISCO or Palo Alto might be a plus.
Knowledge of Learning Management Software (LMS) is a plus
Responsibilities
Fundamentals-based problem solving skills; Drive decision by function
first principles based mindset. We are not “title” driven and we value results over process
Posted 18-Apr-2022
Software Engineer
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone
Posted 13-Apr-2022
End to End Recruiter
Ultra Park, Heredia - Full Time
Skills Required
1 to 2 years of proven experience hiring positions for the BPO Industry with approx 10-20 hires per month doing full cycle recruitment (Desired)
Effective communication skills. English at a B2+ (85%)
Responsibilities
Maintain and develop pipeline of eligible candidates for future open positions
Hire positions within BPO Teams for customer service and technical teams.
Posted 18-Apr-2022
QA Automation Engineer
Ultra Park, Heredia - Full Time
Skills Required
2 to 4 years of experience.
Selenium
Responsibilities
Technical Skills– Require programming skills to write computer code and scripts in common computer languages such as Javascript
Suggest /Make framework enhancements to accommodate the scripting needs
Posted 25-Jan-2022
Network Security Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 01-Apr-2022
Endpoint Security Technical Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
1 + Years in enterprise endpoint security support with basic understanding about security concepts
Strong understanding in Windows and basic Linux operating system
Responsibilities
Troubleshoot all Level 1 support from the Global Clients
Provide exceptional customer service while responding to phone. e-mail and online requests for technical support
Posted 12-Aug-2022
RTA
Ultra Park, Heredia - Full Time
Skills Required
Minimum 1 + years of experience in a centralized call center environment. Experience with WFM systems
High school diploma / Business administration/ production engineer ( or related)
Responsibilities
Monitor and manage Intraday activity: Real-Time Adherence (RTA) -queue activity and agent utilization to achieve interval service level goals across various teams
Act as point of contact for assessing and responding to escalated issues (tech issues /outages) within established turnaround times- Responsible for coordinating key activities to ensure minimal downtime