29 jobs found

Chat Customer Service

Ultra Park, Heredia - Full Time

Skills Required

  • Previous experience in CHATS
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 30-Nov-2022

French Customer Service Agent

Terra Campus, Tres Rios - Full Time

Skills Required

  • Advanced French and Fluent English
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 18-Nov-2022

Customer Care Representative (50% Back Office)

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+...) is a must!
  • High School Diploma as a minimum.

Responsibilities

  • Communicate with customers via phone / email and chat
  • Handle cases involving complex and escalated customer issues.

Posted 24-Nov-2022

Project Coordinator

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English
  • 1+ years in Customer Service.

Responsibilities

  • Initiate client projects and collaborate with clients to establish goals and schedule dates to meet key objectives
  • Plan and prioritize activities while resourcing implementation specialists/consultants/3rd party vendors and other external resources to ensure successful implementation of multiple projects at one time.

Posted 14-Nov-2022

JUNIOR RTA (Real Time Analyst)

Ultra Park, Heredia - Full Time

Skills Required

  • Minimum 1 + years of experience in a centralized call center environment. Experience with WFM systems
  • High school diploma / Business administration/ production engineer ( or related)

Responsibilities

  • Monitor and manage Intraday activity: Real-Time Adherence (RTA) -queue activity and agent utilization to achieve interval service level goals across various teams
  • Act as point of contact for assessing and responding to escalated issues (tech issues /outages) within established turnaround times- Responsible for coordinating key activities to ensure minimal downtime

Posted 31-Oct-2022

Customer Service Specialist - Part Time

Ultra Park, Heredia - Part Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 31-Oct-2022

Customer Service Specialist - Full Time

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+...)
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 31-Oct-2022

Retail Customer Service Agents

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+...)
  • High School Diploma as a minimum.

Responsibilities

  • Support customers by answering product and membership service questions
  • Deal with customer feedback and general inquiries

Posted 26-Jul-2022

Tech Customer Service

Terra Campus, Tres Rios - Full Time

Skills Required

  • 1 year of experience in Customer Service or Tech Support area.
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 18-Apr-2022

Product Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced Speaker. English Level >85%
  • Technical Support Experience - Providing RCA- etc (Help Desk)

Responsibilities

  • Diagnose and troubleshoot technical issue
  • Communicate with customers via emails and remote sessions

Posted 10-Oct-2022

German Customer Service Specialist

Terra Campus, Tres Rios - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 17-Aug-2022

Portuguese Customer Service Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced Portuguese
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 15-Mar-2022

Italian Customer Service Agent

Terra Campus, Tres Rios - Full Time

Skills Required

  • Advanced Italian
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 17-Aug-2022

Tier 1 Player Support Specialist

Terra Campus, Tres Rios - Full Time

Skills Required

  • High School Bachelor’s Degree – (For Costa Rica: Technical High School Diploma in Electronics is a plus Must have minimum six months of experience with either chat support (or) customer support
  • Previous customer service experience required- call center experience a strong plus

Responsibilities

  • Provide the consistent - professional and high-quality player support to our customer base through all available support channels
  • Perform other duties as assigned

Posted 12-Sep-2022

Service Provider Network Engineer (Switching - Wireless)

Ultra Park, Heredia - Full Time

Skills Required

  • 1+ years’ experience in technical support environment
  • Experience in networking support

Responsibilities

  • Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product

Posted 20-Jun-2022

Cybersecurity L2 Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Windows Server proficiency
  • Active Directory proficiency

Responsibilities

  • Resolve issues where resolution exists in CyberArk support documentation
  • Respond to customer inquiries and technical problems through web portal / live sessions / email / telephone

Posted 27-Apr-2022

L2 Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+ ... )
  • Advance knowledge of Windows systems - fair understanding of code flow (JAVA/ Python/ C#)

Responsibilities

  • Take ownership of the Support Tickets and customer communication to be done by L2
  • L2 owns the responsibilities all the client communication for swarmed tickets

Posted 18-Mar-2022

Bilingual Quality Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Previous experience as a Quality Agent
  • Advanced English

Responsibilities

  • Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.

Posted 18-Apr-2022

Customer Service Team Lead

Ultra Park, Heredia - Full Time

Skills Required

  • Schedule flexibility.
  • Customer service experience at least 1year

Responsibilities

  • • Delivers weekly 1on1s and/or coaching sessions.
  • • Identifies strengths and areas or improvement.

Posted 06-Oct-2022

Technical Trainer

Ultra Park, Heredia - Full Time

Skills Required

  • 3 years in a SME/Trainer position with strong Networking skills ideally in a TAC/NOC Environment. CCNA updated and certified. CCNP desired. Candidates with experience in CISCO or Palo Alto might be a plus.
  • Knowledge of Learning Management Software (LMS) is a plus

Responsibilities

  • Fundamentals-based problem solving skills; Drive decision by function
  • first principles based mindset. We are not “title” driven and we value results over process

Posted 18-Apr-2022

Software Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone

Posted 13-Apr-2022

QA Automation Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • 2 to 4 years of experience.
  • Selenium

Responsibilities

  • Technical Skills– Require programming skills to write computer code and scripts in common computer languages such as Javascript
  • Suggest /Make framework enhancements to accommodate the scripting needs

Posted 25-Jan-2022

Network Security Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
  • Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate

Posted 01-Apr-2022

Endpoint Security Technical Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • 1 + Years in enterprise endpoint security support with basic understanding about security concepts
  • Strong understanding in Windows and basic Linux operating system

Responsibilities

  • Troubleshoot all Level 1 support from the Global Clients
  • Provide exceptional customer service while responding to phone. e-mail and online requests for technical support

Posted 12-Aug-2022

Operations Manager

Ultra Park, Heredia - Full Time

Skills Required

  • Wide experience in CALL CENTER or CONTACT CENTER
  • Excellent client relationship skills

Responsibilities

  • Drives consistency of processes and performance
  • Assesses and measures compliance

Posted 15-Sep-2022

ASC Technical Partner Manager

Ultra Park, Heredia - Full Time

Skills Required

  • BA/BS in computer science or equivalent (MBA a plus) or similar experience
  • Experience in Palo Alto Networks technical support with a deep understanding of our Strata products - with a history of strong performance

Responsibilities

  • Perform case scrubs across partners- countries- and territories to determine technical cause for the case Utilize Tableau Salesforce- and scorecards to determine potential areas of improvement
  • Create detailed analysis and reports on findings from case scrubs and other investigations as to the reasons why partners are opening cases

Posted 17-Nov-2022

Hybrid Engineer

Terra Campus, Tres Rios - Full Time

Skills Required

  • Ability to work independently- as well as contributing as a team player
  • Ability to independently to debug broad- complex- and unparalleled networks with mixed media and protocols required

Responsibilities

  • Ability to work independently- as well as contributing as a team player
  • Ability to independently to debug broad- complex- and unparalleled networks with mixed media and protocols required

Posted 17-Nov-2022

Focused Services Engineer

Terra Campus, Tres Rios - Full Time

Skills Required

  • Ability to clearly articulate technical issues to both technical and non-technical audiences- and explain their impact on business
  • Troubleshooting skill : Strong ability to independently debug broad- complex- and unique networks with mixed media and protocols required

Responsibilities

  • Provide designated technical support to customers and industry best practices
  • Provide configuration review- troubleshooting and improved standard methodologies to top tier customers.

Posted 18-Nov-2022

Pure Storage TSE Trainer

Ultra Park, Heredia - Full Time

Skills Required

  • B2+ English Level
  • Office pack

Responsibilities

  • Ensure new hires take on customer service/technical training courses including communication and troubleshooting skills
  • Develop digital and deliverable educational material (e.g. videos and manuals)

Posted 29-Nov-2022