Interacts with customers via online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 30-Nov-2022
French Customer Service Agent
Terra Campus, Tres Rios - Full Time
Skills Required
Advanced French and Fluent English
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 18-Nov-2022
Customer Care Representative (50% Back Office)
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+...) is a must!
High School Diploma as a minimum.
Responsibilities
Communicate with customers via phone / email and chat
Handle cases involving complex and escalated customer issues.
Posted 24-Nov-2022
Project Coordinator
Ultra Park, Heredia - Full Time
Skills Required
Advanced English
1+ years in Customer Service.
Responsibilities
Initiate client projects and collaborate with clients to establish goals and schedule dates to meet key objectives
Plan and prioritize activities while resourcing implementation specialists/consultants/3rd party vendors and other external resources to ensure successful implementation of multiple projects at one time.
Posted 14-Nov-2022
JUNIOR RTA (Real Time Analyst)
Ultra Park, Heredia - Full Time
Skills Required
Minimum 1 + years of experience in a centralized call center environment. Experience with WFM systems
High school diploma / Business administration/ production engineer ( or related)
Responsibilities
Monitor and manage Intraday activity: Real-Time Adherence (RTA) -queue activity and agent utilization to achieve interval service level goals across various teams
Act as point of contact for assessing and responding to escalated issues (tech issues /outages) within established turnaround times- Responsible for coordinating key activities to ensure minimal downtime
Posted 31-Oct-2022
Customer Service Specialist - Part Time
Ultra Park, Heredia - Part Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 31-Oct-2022
Customer Service Specialist - Full Time
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+...)
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 31-Oct-2022
Retail Customer Service Agents
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+...)
High School Diploma as a minimum.
Responsibilities
Support customers by answering product and membership service questions
Deal with customer feedback and general inquiries
Posted 26-Jul-2022
Tech Customer Service
Terra Campus, Tres Rios - Full Time
Skills Required
1 year of experience in Customer Service or Tech Support area.
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 18-Apr-2022
Product Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advanced Speaker. English Level >85%
Technical Support Experience - Providing RCA- etc (Help Desk)
Responsibilities
Diagnose and troubleshoot technical issue
Communicate with customers via emails and remote sessions
Posted 10-Oct-2022
German Customer Service Specialist
Terra Campus, Tres Rios - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 17-Aug-2022
Portuguese Customer Service Agent
Ultra Park, Heredia - Full Time
Skills Required
Advanced Portuguese
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 15-Mar-2022
Italian Customer Service Agent
Terra Campus, Tres Rios - Full Time
Skills Required
Advanced Italian
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 17-Aug-2022
Tier 1 Player Support Specialist
Terra Campus, Tres Rios - Full Time
Skills Required
High School Bachelor’s Degree – (For Costa Rica: Technical High School Diploma in Electronics is a plus Must have minimum six months of experience with either chat support (or) customer support
Previous customer service experience required- call center experience a strong plus
Responsibilities
Provide the consistent - professional and high-quality player support to our customer base through all available support channels
Perform other duties as assigned
Posted 12-Sep-2022
Service Provider Network Engineer (Switching - Wireless)
Ultra Park, Heredia - Full Time
Skills Required
1+ years’ experience in technical support environment
Experience in networking support
Responsibilities
Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product
Posted 20-Jun-2022
Cybersecurity L2 Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Windows Server proficiency
Active Directory proficiency
Responsibilities
Resolve issues where resolution exists in CyberArk support documentation
Respond to customer inquiries and technical problems through web portal / live sessions / email / telephone
Posted 27-Apr-2022
L2 Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+ ... )
Advance knowledge of Windows systems - fair understanding of code flow (JAVA/ Python/ C#)
Responsibilities
Take ownership of the Support Tickets and customer communication to be done by L2
L2 owns the responsibilities all the client communication for swarmed tickets
Posted 18-Mar-2022
Bilingual Quality Agent
Ultra Park, Heredia - Full Time
Skills Required
Previous experience as a Quality Agent
Advanced English
Responsibilities
Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 18-Apr-2022
Customer Service Team Lead
Ultra Park, Heredia - Full Time
Skills Required
Schedule flexibility.
Customer service experience at least 1year
Responsibilities
• Delivers weekly 1on1s and/or coaching sessions.
• Identifies strengths and areas or improvement.
Posted 06-Oct-2022
Technical Trainer
Ultra Park, Heredia - Full Time
Skills Required
3 years in a SME/Trainer position with strong Networking skills ideally in a TAC/NOC Environment. CCNA updated and certified. CCNP desired. Candidates with experience in CISCO or Palo Alto might be a plus.
Knowledge of Learning Management Software (LMS) is a plus
Responsibilities
Fundamentals-based problem solving skills; Drive decision by function
first principles based mindset. We are not “title” driven and we value results over process
Posted 18-Apr-2022
Software Engineer
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone
Posted 13-Apr-2022
QA Automation Engineer
Ultra Park, Heredia - Full Time
Skills Required
2 to 4 years of experience.
Selenium
Responsibilities
Technical Skills– Require programming skills to write computer code and scripts in common computer languages such as Javascript
Suggest /Make framework enhancements to accommodate the scripting needs
Posted 25-Jan-2022
Network Security Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 01-Apr-2022
Endpoint Security Technical Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
1 + Years in enterprise endpoint security support with basic understanding about security concepts
Strong understanding in Windows and basic Linux operating system
Responsibilities
Troubleshoot all Level 1 support from the Global Clients
Provide exceptional customer service while responding to phone. e-mail and online requests for technical support
Posted 12-Aug-2022
Operations Manager
Ultra Park, Heredia - Full Time
Skills Required
Wide experience in CALL CENTER or CONTACT CENTER
Excellent client relationship skills
Responsibilities
Drives consistency of processes and performance
Assesses and measures compliance
Posted 15-Sep-2022
ASC Technical Partner Manager
Ultra Park, Heredia - Full Time
Skills Required
BA/BS in computer science or equivalent (MBA a plus) or similar experience
Experience in Palo Alto Networks technical support with a deep understanding of our Strata products - with a history of strong performance
Responsibilities
Perform case scrubs across partners- countries- and territories to determine technical cause for the case Utilize Tableau Salesforce- and scorecards to determine potential areas of improvement
Create detailed analysis and reports on findings from case scrubs and other investigations as to the reasons why partners are opening cases
Posted 17-Nov-2022
Hybrid Engineer
Terra Campus, Tres Rios - Full Time
Skills Required
Ability to work independently- as well as contributing as a team player
Ability to independently to debug broad- complex- and unparalleled networks with mixed media and protocols required
Responsibilities
Ability to work independently- as well as contributing as a team player
Ability to independently to debug broad- complex- and unparalleled networks with mixed media and protocols required
Posted 17-Nov-2022
Focused Services Engineer
Terra Campus, Tres Rios - Full Time
Skills Required
Ability to clearly articulate technical issues to both technical and non-technical audiences- and explain their impact on business
Troubleshooting skill : Strong ability to independently debug broad- complex- and unique networks with mixed media and protocols required
Responsibilities
Provide designated technical support to customers and industry best practices
Provide configuration review- troubleshooting and improved standard methodologies to top tier customers.
Posted 18-Nov-2022
Pure Storage TSE Trainer
Ultra Park, Heredia - Full Time
Skills Required
B2+ English Level
Office pack
Responsibilities
Ensure new hires take on customer service/technical training courses including communication and troubleshooting skills
Develop digital and deliverable educational material (e.g. videos and manuals)