1 to 2 years of proven experience hiring positions for the BPO Industry with approx 10-20 hires per month doing full cycle recruitment (Desired)
Effective communication skills. English at a B2+ (85%)
Responsibilities
Maintain and develop pipeline of eligible candidates for future open positions
Hire positions within BPO Teams for customer service and technical teams.
Posted 20-Oct-2021
Payroll Specialist
Ultra Park, Heredia - Full Time
Skills Required
Proven experience as payroll specialist or payroll manager
Solid understanding of accounting fundamentals and payroll best practices
Responsibilities
Gather information on hours worked for each employee
Calculate the correct amount incorporating overtime deductions bonuses etc with assistance of a computer system
Posted 01-Dec-2021
Travel Specialist Agent
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 29-Oct-2021
Business Transition Manager
Ultra Park, Heredia - Full Time
Skills Required
A degree in Computer Science or a related discipline; or equivalent work experience.
12 to 14 years in a corporate IT environment
Responsibilities
Ensure service transition is planned and executed to schedule
budget and scope
Posted 17-Nov-2021
L1 Networking T.S. Agent
Ultra Park, Heredia - Full Time
Skills Required
Highschool Diploma
Computer Science studies
Responsibilities
Review order package and all required documentation to confirm all required documentation and applicable information is available for implementation
Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation with the customer.
Posted 16-Nov-2021
Queue Lead
Ultra Park, Heredia - Full Time
Skills Required
2+ years’ experience in Backoffice/case management in BPO environment. Must
Queue management through the Workforce management tool used by the company
Responsibilities
Assignment of tickets in less than an hour to meet SLA agreements
Monitor queues and assign incidents before missing response time SLA.
Posted 29-Oct-2021
Technical Team Lead
Ultra Park, Heredia - Full Time
Skills Required
Proven work experience as a team leader or supervisor for at least 1 year.
In-depth knowledge of performance metrics like CSAT or AHT.
Responsibilities
Create and develop performance reports.
Conduct briefing and de-briefing sessions before and after the shift
Posted 28-Oct-2021
Director of Operations
Ultra Park, Heredia - Full Time
Skills Required
Bachelor’s degree in business administration or related field.
3+ years senior leadership roles.
Responsibilities
Collaborate with executive-level management in the development of performance goals and long-term operational plans
uild and maintain relationships with all department heads / external partners / vendors to make decisions regarding operational activity and strategic goals.
Posted 26-Oct-2021
Associate Vice President
Ultra Park, Heredia - Full Time
Skills Required
15+ years f experience in Operations Management.
Experience managing teams in US and internationally.
Responsibilities
Reporting directly to the CDO
The role will be responsible for end-to-end delivery also operations and general management of the US region
Posted 26-Oct-2021
Tech Customer Service
Terra Campus, Tres Rios - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 25-Oct-2021
Customer Care Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 20-Oct-2021
Chat Customer Service
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 01-Dec-2021
System Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advance knowledge of Windows systems fair understanding of code flow( JAVA Python C#)
Responsible for the day-to-day training of customer service representatives’ group
Coach a regular basis to ensure performance metrics are achieved
Posted 12-Oct-2021
Data Analyst
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's Degree (Or advanced student) on Computer Science or similar area.
Work experience as a data analyst or in a related field.
Responsibilities
Managing master data including creation updates and deletion.
Managing users and user roles.
Posted 20-Oct-2021
Cybersecurity Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 24-Aug-2021
Bilingual Quality Agent
Ultra Park, Heredia - Full Time
Skills Required
Previous experience as a Quality Agent
Advanced English
Responsibilities
Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 18-Oct-2021
Software Developer
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field High School Diploma as a minimum.
Excellent written and verbal communication (B2 85%) of English fluency is a must.
Responsibilities
Provide technical assistance with computer software in different programming languages
Resolve issues for staff via phone in person or electronically
Posted 19-Oct-2021
Human Resources Generalist
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's degree or equivalent experience in Business; Human Resources; or related area
(MUST) have 3+ years' of experience working in Human Resources in the call center (BPO) industry. Candidates with experience in HR but from different industries might not be considered.
Responsibilities
Create update and maintains employee´s files and reports
Input accurate data into all HR system in timely manner as well as into all HR systems.
Posted 02-Nov-2021
Team Manager
Ultra Park, Heredia - Full Time
Skills Required
2 to 4 years of experience managing BPO helpdesk teams
Bachelor's degree preferred High School Diploma as a minimum
Responsibilities
Effectively managing developing and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.
Posted 12-Oct-2021
Service Provider Network Engineer (Switching - Cloud)
Ultra Park, Heredia - Full Time
Skills Required
1+ years’ experience in technical support environment
Experience in networking support
Responsibilities
Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product
Posted 06-Dec-2021
Senior Tech Customer Success Manager
Ultra Park, Heredia - Full Time
Skills Required
Minimum 1 years relevant work experience in Sales
pre-sales
Responsibilities
You will own the ultimate responsibility for the customer’s on-boarding