41 jobs found

C.S. & Tech Support Opening

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 20-Sep-2021

L1 Network Support Agent

Ultra Park, Heredia - Full Time

Skills Required

  • 1 year experience working as Tech Support agent supporting networking or web security products
  • Experience with operating systems such as Windows Mac Linux and Free BSD

Responsibilities

  • Provide technical support to customers and independently resolve issues with sense of urgency via phone email and online portal
  • Timely follow-up on support tickets with clear communications to customers and partners

Posted 20-Sep-2021

L1 Tech Support Agent (Customer Service)

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 20-Sep-2021

Data Analyst

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's Degree (Or advanced student) on Computer Science or similar area.
  • Work experience as a data analyst or in a related field.

Responsibilities

  • Managing master data including creation updates and deletion.
  • Managing users and user roles.

Posted 15-Sep-2021

Contact Center Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • BA in business management or a related field High School Diploma as a minimum
  • Mandatory experience leading technical or C.S. teams ideally.

Responsibilities

  • Responsible for the day-to-day supervision of a technical neworking team’
  • Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Posted 10-Sep-2021

Windows Server Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA in relevant degree such as Electronics Computing or relevant field High School Diploma as a minimum
  • A minimum of three years of relevant experience providing high end technical support to complex technology solutions in windows server.

Responsibilities

  • Provides expert technical support on products throughout the customers workflow including editing storage asset management cloud-based solution and news production
  • Work within a global support team covering 24x7x365 operations

Posted 10-Sep-2021

Cybersecurity Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
  • Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate

Posted 24-Aug-2021

Cloud Services Project Coordinator

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English
  • Experience communicating with different teams

Responsibilities

  • Experience managing customer relationships. You have previously worked in a customer-facing
  • project/service delivery m

Posted 03-Sep-2021

Portuguese Quality Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Previous QA proved experience
  • Experience working in a fast paced environment and with ability to multi-task.

Responsibilities

  • Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.

Posted 07-Sep-2021

TPX Technical Support Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Highschool Diploma
  • Computer Science studies

Responsibilities

  • Review order package and all required documentation to confirm all required documentation and applicable information is available for implementation
  • Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation with the customer.

Posted 26-Aug-2021

Customer Service Tech Support Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 01-Sep-2021

Technical Support SME

Ultra Park, Heredia - Full Time

Skills Required

  • Analytical thinking
  • Project Coordination

Responsibilities

  • Daily Positive comments of the day (based on surveys received).
  • Queue monitoring.

Posted 30-Aug-2021

Bilingual Recruiter

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
  • Effective communication skills. English at a B2+ (85%)

Responsibilities

  • Maintain and develop pipeline of eligible candidates for future open positions
  • Hire positions within BPO Teams for customer service and technical teams.

Posted 30-Aug-2021

Customer Care Specialist II

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 18-Jun-2021

Tech Support Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone in person or electronically

Posted 10-Aug-2021

Customer Service Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 30-Aug-2021

French or German Customer Service

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 26-Aug-2021

FRENCH Customer Service Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced French and Fluent English
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 30-Aug-2021

Linux Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • BA in relevant degree or equivalent experience. High School Diploma as a minimum
  • Excellent Verbal and Written English 85 B2 Proficiency

Responsibilities

  • Provides expert technical support on products throughout the customers workflow including editing storate asset management cloud based solutions and news production
  • Work within a global support team covering 24x7x365 operations

Posted 19-Jan-2021

Software Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone

Posted 26-Aug-2021

Technical Support Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance to customers remotely with computer hardware and software
  • Resolve issues for staff via phone in person or electronically

Posted 31-Aug-2021

TAC Operations Manager

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor’s degree in IT Operations Management Business administration or related field.
  • Mandatory experience with TAC Operations in an Enterprise support environment

Responsibilities

  • Lead motivate and support a large team within a time-sensitive and demanding environment including setup and implementation of career development plans for all direct reports and problem resolution.
  • Manage timely data collection to update operations metrics to achieve productivity targets reduce cost per unit eliminate errors and deliver excellent customer service.

Posted 29-Jul-2021

Internal - TAC Project Manager

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor’s degree in IT Operations Management Business administration or related field.
  • Mandatory experience with TAC Operations in an Enterprise support environment

Responsibilities

  • Lead motivate and support a large team within a time-sensitive and demanding environment including setup and implementation of career development plans for all direct reports and problem resolution.
  • Manage timely data collection to update operations metrics to achieve productivity targets reduce cost per unit eliminate errors and deliver excellent customer service.

Posted 29-Jul-2021

IT Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Working knowledge on Operating Systems : Windows 10 Professional
  • Knowledge on desktop side - Active Directory DHCP DNS File servers

Responsibilities

  • Meeting with the IT Manager to discuss system needs.
  • Designing and installing computer hardware configurations.

Posted 23-Nov-2020

Automation Tech Lead

Ultra Park, Heredia - Full Time

Skills Required

  • Technical troubleshooting/ debugging experience programming experience knowledge in database SQL queries
  • Advanced knowledge on Active Directory Networking Windows Server 2012 onwards Cluster Client Server Architecture

Responsibilities

  • Lead and prioritize the Application Support teams workload
  • Manage and Own the Problem Management Process

Posted 19-Jan-2021

Digital Marketing Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor’s Degree in Marketing or equivalent experience with 1-3 years marketing experience ; preferably B2B with a technology or software company.
  • English 85% or B2 (Interview Process and job communication will be entirely in English

Responsibilities

  • Field Marketing team engagement with Field Marketing Managers across campaigns and sales plays – develop email content landing pages; registration pages; configure webinars and develop other digital marketing assets.
  • Collaborate with other members of the field marketing team to determine goals target segments campaign flows creative and metric requirements for each campaign tactic and activation; all driving toward field demand and account engagement.

Posted 04-Dec-2020

Identity and Access Management Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Strong troubleshooting skills in IAM (Identity and Access Management) platform
  • Strong knowledge of IAM software and systems; such as Open Banking implementation SSO implementation IAM setup and OAuth configuration

Responsibilities

  • Setting up and administer the IAM (Identity and Access Management) platform within the IS and to external partners or internal applications that require it.
  • Will work with products like ForgeRock Ping Auth0 OneLogin etc

Posted 23-Feb-2021

Recruiter for US Market

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
  • Effective communication skills. English at a B2+ (85%)

Responsibilities

  • Maintain and develop pipeline of eligible candidates for future open positions
  • Hire positions within BPO Teams for customer service and technical teams.

Posted 11-Aug-2021

TAC Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • BA in business management or a related field High School Diploma as a minimum
  • Mandatory experience leading technical teams ideally in a TAC/NOC Networking Environment

Responsibilities

  • Responsible for the day-to-day supervision of a technical neworking team’
  • Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Posted 19-Feb-2021

Sales Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • BA in business management or a related field High School Diploma as a minimum
  • Experience of 2 years managing BPO teams in a sales environment is desired

Responsibilities

  • Responsible for the day-to-day supervision of customer service representatives’ group
  • Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Posted 16-Mar-2021

Helpdesk Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • 2 to 4 years of experience managing BPO helpdesk teams
  • Bachelor's degree preferred High School Diploma as a minimum

Responsibilities

  • Effectively managing developing and training the service desk team.
  • Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.

Posted 17-Feb-2021

Technical Writer

Ultra Park, Heredia - Full Time

Skills Required

  • 3-5 years experience in creating / editing / revising / publishing Technical Documents
  • Excellent Communication skills Oral and Verbal B2 English

Responsibilities

  • Study product samples
  • Communicate with product designers and developers to understand product details

Posted 12-Jan-2021

API Developer

Ultra Park, Heredia - Full Time

Skills Required

  • Excellent Communication Skills B2 English
  • 2+ years relevant experience.

Responsibilities

  • Write and deploy working code to production
  • Improve workflows and automated testing toward continuous delivery

Posted 01-Feb-2021

Network Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • 4+ year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Experience with operating systems such as Windows Mac Linux and Free BSD

Responsibilities

  • Provide technical support to Top customers and independently resolve issues with sense of urgency via phone email and online portal
  • Using advanced product knowledge drive deep troubleshooting lab reproduction issue isolation and faster resolution

Posted 10-Sep-2021

Client Services Manager

Ultra Park, Heredia - Full Time

Skills Required

  • 5 years as a CSM with BPO Clients
  • Great communication skills

Responsibilities

  • Be responsible for retention and growth of valuable business customers
  • Educate these customers on products and services to grow their accounts

Posted 15-Feb-2021

Technical Account Manager

Ultra Park, Heredia - Full Time

Skills Required

  • More than 2 years as a Technical Account Manager within BPO Tech Services. (MUST)
  • Experience in managing multiple stakeholders and projects

Responsibilities

  • Act as a primary point of contact for the customer and serve as the customer’s advocate within Avid Global Services. The Service Account Manager will work very closely with the Professional Services Program Manager to ensure customer needs are being met
  • Manage the overall and ongoing service relationship with the customer through proactive open responsive and collaborative account management

Posted 10-Feb-2021

Facilities Assistant

Ultra Park, Heredia - Full Time

Skills Required

  • Facilities Management trained with a min 4 to 5 years of Work Experience in the Field of Facilities Management Administration.
  • Should have Exposure to following Areas : Facilities management Housekeeping Security Crisis Management Cafeteria M & E Maintenance Planning of PPM for all Equipment’s Event Management Client visits and client audit

Responsibilities

  • Executing and coordinating for all day-to-day operational activities includes Maintenance Repairs Renovations of Facilities and related Equipment.
  • Executing and coordinating for all preventive predictive maintenance schedules. - Coordinating with immediate supervisors for DR plans like mock drills BCP

Posted 04-Mar-2021

System Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Advance knowledge of Windows systems fair understanding of code flow( JAVA Python C#)
  • Webserver ( IIS / Apache / Tomcat troubleshooting)

Responsibilities

  • High proficiency in using computers.
  • Technical troubleshooting/ debugging experience

Posted 09-Apr-2021

Customer Success Project Manager

Ultra Park, Heredia - Full Time

Skills Required

  • 2+ years in program management
  • Typically first level and advanced level university degree

Responsibilities

  • Responsible for planning executing controlling and closing multiple programs from ideation through to completion
  • Accountable for the entire program scope program team resources and the success or failure of each program

Posted 26-Aug-2021

Technical Customer Success Manager

Ultra Park, Heredia - Full Time

Skills Required

  • Minimum 1 years relevant work experience in Sales
  • pre-sales

Responsibilities

  • You will own the ultimate responsibility for the customer’s on-boarding
  • adoption

Posted 26-Aug-2021

MSX Windows Server Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Minimum four or more (4) years of experience in information technology
  • managed services

Responsibilities

  • Review order package and all required documentation to confirm all required documentation and applicable information is available for implementation
  • Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation with the custome

Posted 10-Sep-2021