22 jobs found

Tech Customer Service

Terra Campus, Tres Rios - Full Time

Skills Required

  • 1 year of experience in Customer Service or Tech Support area.
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 18-Apr-2022

French Customer Service Agent

Terra Campus, Tres Rios - Full Time

Skills Required

  • Advanced French and Fluent English
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 17-Aug-2022

German Customer Service Specialist

Terra Campus, Tres Rios - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 17-Aug-2022

Portuguese Customer Service Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced Portuguese
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 15-Mar-2022

Italian Customer Service Agent

Terra Campus, Tres Rios - Full Time

Skills Required

  • Advanced Italian
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 17-Aug-2022

Retail Customer Service Agents

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+...)
  • High School Diploma as a minimum.

Responsibilities

  • Support customers by answering product and membership service questions
  • Deal with customer feedback and general inquiries

Posted 26-Jul-2022

Customer Care Specialist - Full Time

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+...)
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 12-Jul-2022

Tier 1 Player Support Specialist

Terra Campus, Tres Rios - Full Time

Skills Required

  • High School Bachelor’s Degree – (For Costa Rica: Technical High School Diploma in Electronics is a plus Must have minimum six months of experience with either chat support (or) customer support
  • Previous customer service experience required- call center experience a strong plus

Responsibilities

  • Provide the consistent - professional and high-quality player support to our customer base through all available support channels
  • Perform other duties as assigned

Posted 12-Jul-2022

Data Steward (Master Data Management)

Ultra Park, Heredia - Full Time

Skills Required

  • A passion for data quality- A methodical approach to problem-solving with an eye towards process repeatability and automation
  • Familiarity with SFDC and the Sales Process

Responsibilities

  • Provide first level support for basic account inquiries and account maintenance requests - Triage / assess / and resolve account issues per documented processes
  • Conduct initial root cause analysis and provide recommendations for process improvements- Assist in the development of methodologies and procedures to continually monitor / enhance - and improve customer/account data quality and integrity

Posted 08-Jul-2022

Service Provider Network Engineer (Switching - Wireless)

Ultra Park, Heredia - Full Time

Skills Required

  • 1+ years’ experience in technical support environment
  • Experience in networking support

Responsibilities

  • Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product

Posted 20-Jun-2022

HR BP/Generalist

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's degree or equivalent experience in Business; Human Resources; or related area
  • (MUST) have 3+ years' of experience working in Human Resources in the call center (BPO) industry. Candidates with experience in HR but from different industries might not be considered.

Responsibilities

  • Create update and maintains employee´s files and reports
  • Input accurate data into all HR system in timely manner as well as into all HR systems.

Posted 16-Jun-2022

Cybersecurity L2 Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Windows Server proficiency
  • Active Directory proficiency

Responsibilities

  • Resolve issues where resolution exists in CyberArk support documentation
  • Respond to customer inquiries and technical problems through web portal / live sessions / email / telephone

Posted 27-Apr-2022

Chat Customer Service

Ultra Park, Heredia - Full Time

Skills Required

  • Previous experience in CHATS
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 27-Jul-2022

L2 Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Advanced English (B2+ ... )
  • Advance knowledge of Windows systems - fair understanding of code flow (JAVA/ Python/ C#)

Responsibilities

  • Take ownership of the Support Tickets and customer communication to be done by L2
  • L2 owns the responsibilities all the client communication for swarmed tickets

Posted 18-Mar-2022

Bilingual Quality Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Previous experience as a Quality Agent
  • Advanced English

Responsibilities

  • Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.

Posted 18-Apr-2022

Customer Service Team Lead

Ultra Park, Heredia - Full Time

Skills Required

  • Schedule flexibility.
  • Customer service experience at least 1year

Responsibilities

  • • Delivers weekly 1on1s and/or coaching sessions.
  • • Identifies strengths and areas or improvement.

Posted 10-Aug-2022

Technical Trainer

Ultra Park, Heredia - Full Time

Skills Required

  • 3 years in a SME/Trainer position with strong Networking skills ideally in a TAC/NOC Environment. CCNA updated and certified. CCNP desired. Candidates with experience in CISCO or Palo Alto might be a plus.
  • Knowledge of Learning Management Software (LMS) is a plus

Responsibilities

  • Fundamentals-based problem solving skills; Drive decision by function
  • first principles based mindset. We are not “title” driven and we value results over process

Posted 18-Apr-2022

Software Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone

Posted 13-Apr-2022

End to End Recruiter

Ultra Park, Heredia - Full Time

Skills Required

  • 1 to 2 years of proven experience hiring positions for the BPO Industry with approx 10-20 hires per month doing full cycle recruitment (Desired)
  • Effective communication skills. English at a B2+ (85%)

Responsibilities

  • Maintain and develop pipeline of eligible candidates for future open positions
  • Hire positions within BPO Teams for customer service and technical teams.

Posted 18-Apr-2022

QA Automation Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • 2 to 4 years of experience.
  • Selenium

Responsibilities

  • Technical Skills– Require programming skills to write computer code and scripts in common computer languages such as Javascript
  • Suggest /Make framework enhancements to accommodate the scripting needs

Posted 25-Jan-2022

Network Security Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
  • Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate

Posted 01-Apr-2022

Endpoint Security Technical Support Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • 1 + Years in enterprise endpoint security support with basic understanding about security concepts
  • Strong understanding in Windows and basic Linux operating system

Responsibilities

  • Troubleshoot all Level 1 support from the Global Clients
  • Provide exceptional customer service while responding to phone. e-mail and online requests for technical support

Posted 12-Aug-2022