Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 20-Sep-2021
L1 Network Support Agent
Ultra Park, Heredia - Full Time
Skills Required
1 year experience working as Tech Support agent supporting networking or web security products
Experience with operating systems such as Windows Mac Linux and Free BSD
Responsibilities
Provide technical support to customers and independently resolve issues with sense of urgency via phone email and online portal
Timely follow-up on support tickets with clear communications to customers and partners
Posted 20-Sep-2021
L1 Tech Support Agent (Customer Service)
Ultra Park, Heredia - Full Time
Skills Required
Advanced English
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 20-Sep-2021
Data Analyst
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's Degree (Or advanced student) on Computer Science or similar area.
Work experience as a data analyst or in a related field.
Responsibilities
Managing master data including creation updates and deletion.
Managing users and user roles.
Posted 15-Sep-2021
Contact Center Team Manager
Ultra Park, Heredia - Full Time
Skills Required
BA in business management or a related field High School Diploma as a minimum
Mandatory experience leading technical or C.S. teams ideally.
Responsibilities
Responsible for the day-to-day supervision of a technical neworking team’
Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
Posted 10-Sep-2021
Windows Server Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA in relevant degree such as Electronics Computing or relevant field High School Diploma as a minimum
A minimum of three years of relevant experience providing high end technical support to complex technology solutions in windows server.
Responsibilities
Provides expert technical support on products throughout the customers workflow including editing storage asset management cloud-based solution and news production
Work within a global support team covering 24x7x365 operations
Posted 10-Sep-2021
Cybersecurity Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate
Posted 24-Aug-2021
Cloud Services Project Coordinator
Ultra Park, Heredia - Full Time
Skills Required
Advanced English
Experience communicating with different teams
Responsibilities
Experience managing customer relationships. You have previously worked in a customer-facing
project/service delivery m
Posted 03-Sep-2021
Portuguese Quality Agent
Ultra Park, Heredia - Full Time
Skills Required
Previous QA proved experience
Experience working in a fast paced environment and with ability to multi-task.
Responsibilities
Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 07-Sep-2021
TPX Technical Support Agent
Ultra Park, Heredia - Full Time
Skills Required
Highschool Diploma
Computer Science studies
Responsibilities
Review order package and all required documentation to confirm all required documentation and applicable information is available for implementation
Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation with the customer.
Posted 26-Aug-2021
Customer Service Tech Support Agent
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 01-Sep-2021
Technical Support SME
Ultra Park, Heredia - Full Time
Skills Required
Analytical thinking
Project Coordination
Responsibilities
Daily Positive comments of the day (based on surveys received).
Queue monitoring.
Posted 30-Aug-2021
Bilingual Recruiter
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
Effective communication skills. English at a B2+ (85%)
Responsibilities
Maintain and develop pipeline of eligible candidates for future open positions
Hire positions within BPO Teams for customer service and technical teams.
Posted 30-Aug-2021
Customer Care Specialist II
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 18-Jun-2021
Tech Support Agent
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone in person or electronically
Posted 10-Aug-2021
Customer Service Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 30-Aug-2021
French or German Customer Service
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 26-Aug-2021
FRENCH Customer Service Agent
Ultra Park, Heredia - Full Time
Skills Required
Advanced French and Fluent English
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 30-Aug-2021
Linux Specialist
Ultra Park, Heredia - Full Time
Skills Required
BA in relevant degree or equivalent experience. High School Diploma as a minimum
Excellent Verbal and Written English 85 B2 Proficiency
Responsibilities
Provides expert technical support on products throughout the customers workflow including editing storate asset management cloud based solutions and news production
Work within a global support team covering 24x7x365 operations
Posted 19-Jan-2021
Software Engineer
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone
Posted 26-Aug-2021
Technical Support Specialist
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance to customers remotely with computer hardware and software
Resolve issues for staff via phone in person or electronically
Posted 31-Aug-2021
TAC Operations Manager
Ultra Park, Heredia - Full Time
Skills Required
Bachelor’s degree in IT Operations Management Business administration or related field.
Mandatory experience with TAC Operations in an Enterprise support environment
Responsibilities
Lead motivate and support a large team within a time-sensitive and demanding environment including setup and implementation of career development plans for all direct reports and problem resolution.
Manage timely data collection to update operations metrics to achieve productivity targets reduce cost per unit eliminate errors and deliver excellent customer service.
Posted 29-Jul-2021
Internal - TAC Project Manager
Ultra Park, Heredia - Full Time
Skills Required
Bachelor’s degree in IT Operations Management Business administration or related field.
Mandatory experience with TAC Operations in an Enterprise support environment
Responsibilities
Lead motivate and support a large team within a time-sensitive and demanding environment including setup and implementation of career development plans for all direct reports and problem resolution.
Manage timely data collection to update operations metrics to achieve productivity targets reduce cost per unit eliminate errors and deliver excellent customer service.
Posted 29-Jul-2021
IT Engineer
Ultra Park, Heredia - Full Time
Skills Required
Working knowledge on Operating Systems : Windows 10 Professional
Knowledge on desktop side - Active Directory DHCP DNS File servers
Responsibilities
Meeting with the IT Manager to discuss system needs.
Designing and installing computer hardware configurations.
Advanced knowledge on Active Directory Networking Windows Server 2012 onwards Cluster Client Server Architecture
Responsibilities
Lead and prioritize the Application Support teams workload
Manage and Own the Problem Management Process
Posted 19-Jan-2021
Digital Marketing Specialist
Ultra Park, Heredia - Full Time
Skills Required
Bachelor’s Degree in Marketing or equivalent experience with 1-3 years marketing experience ; preferably B2B with a technology or software company.
English 85% or B2 (Interview Process and job communication will be entirely in English
Responsibilities
Field Marketing team engagement with Field Marketing Managers across campaigns and sales plays – develop email content landing pages; registration pages; configure webinars and develop other digital marketing assets.
Collaborate with other members of the field marketing team to determine goals target segments campaign flows creative and metric requirements for each campaign tactic and activation; all driving toward field demand and account engagement.
Posted 04-Dec-2020
Identity and Access Management Specialist
Ultra Park, Heredia - Full Time
Skills Required
Strong troubleshooting skills in IAM (Identity and Access Management) platform
Strong knowledge of IAM software and systems; such as Open Banking implementation SSO implementation IAM setup and OAuth configuration
Responsibilities
Setting up and administer the IAM (Identity and Access Management) platform within the IS and to external partners or internal applications that require it.
Will work with products like ForgeRock Ping Auth0 OneLogin etc
Posted 23-Feb-2021
Recruiter for US Market
Ultra Park, Heredia - Full Time
Skills Required
Bachelor's degree on a relevant area. (Highschool Diploma as a minimum).
Effective communication skills. English at a B2+ (85%)
Responsibilities
Maintain and develop pipeline of eligible candidates for future open positions
Hire positions within BPO Teams for customer service and technical teams.
Posted 11-Aug-2021
TAC Team Manager
Ultra Park, Heredia - Full Time
Skills Required
BA in business management or a related field High School Diploma as a minimum
Mandatory experience leading technical teams ideally in a TAC/NOC Networking Environment
Responsibilities
Responsible for the day-to-day supervision of a technical neworking team’
Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
Posted 19-Feb-2021
Sales Team Manager
Ultra Park, Heredia - Full Time
Skills Required
BA in business management or a related field High School Diploma as a minimum
Experience of 2 years managing BPO teams in a sales environment is desired
Responsibilities
Responsible for the day-to-day supervision of customer service representatives’ group
Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
Posted 16-Mar-2021
Helpdesk Team Manager
Ultra Park, Heredia - Full Time
Skills Required
2 to 4 years of experience managing BPO helpdesk teams
Bachelor's degree preferred High School Diploma as a minimum
Responsibilities
Effectively managing developing and training the service desk team.
Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.
Posted 17-Feb-2021
Technical Writer
Ultra Park, Heredia - Full Time
Skills Required
3-5 years experience in creating / editing / revising / publishing Technical Documents
Excellent Communication skills Oral and Verbal B2 English
Responsibilities
Study product samples
Communicate with product designers and developers to understand product details
Posted 12-Jan-2021
API Developer
Ultra Park, Heredia - Full Time
Skills Required
Excellent Communication Skills B2 English
2+ years relevant experience.
Responsibilities
Write and deploy working code to production
Improve workflows and automated testing toward continuous delivery
Posted 01-Feb-2021
Network Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
4+ year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
Experience with operating systems such as Windows Mac Linux and Free BSD
Responsibilities
Provide technical support to Top customers and independently resolve issues with sense of urgency via phone email and online portal
Using advanced product knowledge drive deep troubleshooting lab reproduction issue isolation and faster resolution
Posted 10-Sep-2021
Client Services Manager
Ultra Park, Heredia - Full Time
Skills Required
5 years as a CSM with BPO Clients
Great communication skills
Responsibilities
Be responsible for retention and growth of valuable business customers
Educate these customers on products and services to grow their accounts
Posted 15-Feb-2021
Technical Account Manager
Ultra Park, Heredia - Full Time
Skills Required
More than 2 years as a Technical Account Manager within BPO Tech Services. (MUST)
Experience in managing multiple stakeholders and projects
Responsibilities
Act as a primary point of contact for the customer and serve as the customer’s advocate within Avid Global Services. The Service Account Manager will work very closely with the Professional Services Program Manager to ensure customer needs are being met
Manage the overall and ongoing service relationship with the customer through proactive open responsive and collaborative account management
Posted 10-Feb-2021
Facilities Assistant
Ultra Park, Heredia - Full Time
Skills Required
Facilities Management trained with a min 4 to 5 years of Work Experience in the Field of Facilities Management Administration.
Should have Exposure to following Areas : Facilities management Housekeeping Security Crisis Management Cafeteria M & E Maintenance Planning of PPM for all Equipment’s Event Management Client visits and client audit
Responsibilities
Executing and coordinating for all day-to-day operational activities includes Maintenance Repairs Renovations of Facilities and related Equipment.
Executing and coordinating for all preventive predictive maintenance schedules. - Coordinating with immediate supervisors for DR plans like mock drills BCP
Posted 04-Mar-2021
System Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advance knowledge of Windows systems fair understanding of code flow( JAVA Python C#)