23 jobs found

End to End Recruiter

Ultra Park, Heredia - Full Time

Skills Required

  • 1 to 2 years of proven experience hiring positions for the BPO Industry with approx 10-20 hires per month doing full cycle recruitment (Desired)
  • Effective communication skills. English at a B2+ (85%)

Responsibilities

  • Maintain and develop pipeline of eligible candidates for future open positions
  • Hire positions within BPO Teams for customer service and technical teams.

Posted 20-Oct-2021

Payroll Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Proven experience as payroll specialist or payroll manager
  • Solid understanding of accounting fundamentals and payroll best practices

Responsibilities

  • Gather information on hours worked for each employee
  • Calculate the correct amount incorporating overtime deductions bonuses etc with assistance of a computer system

Posted 01-Dec-2021

Travel Specialist Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 29-Oct-2021

Business Transition Manager

Ultra Park, Heredia - Full Time

Skills Required

  • A degree in Computer Science or a related discipline; or equivalent work experience.
  • 12 to 14 years in a corporate IT environment

Responsibilities

  • Ensure service transition is planned and executed to schedule
  • budget and scope

Posted 17-Nov-2021

L1 Networking T.S. Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Highschool Diploma
  • Computer Science studies

Responsibilities

  • Review order package and all required documentation to confirm all required documentation and applicable information is available for implementation
  • Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation with the customer.

Posted 16-Nov-2021

Queue Lead

Ultra Park, Heredia - Full Time

Skills Required

  • 2+ years’ experience in Backoffice/case management in BPO environment. Must
  • Queue management through the Workforce management tool used by the company

Responsibilities

  • Assignment of tickets in less than an hour to meet SLA agreements
  • Monitor queues and assign incidents before missing response time SLA.

Posted 29-Oct-2021

Technical Team Lead

Ultra Park, Heredia - Full Time

Skills Required

  • Proven work experience as a team leader or supervisor for at least 1 year.
  • In-depth knowledge of performance metrics like CSAT or AHT.

Responsibilities

  • Create and develop performance reports.
  • Conduct briefing and de-briefing sessions before and after the shift

Posted 28-Oct-2021

Director of Operations

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor’s degree in business administration or related field.
  • 3+ years senior leadership roles.

Responsibilities

  • Collaborate with executive-level management in the development of performance goals and long-term operational plans
  • uild and maintain relationships with all department heads / external partners / vendors to make decisions regarding operational activity and strategic goals.

Posted 26-Oct-2021

Associate Vice President

Ultra Park, Heredia - Full Time

Skills Required

  • 15+ years f experience in Operations Management.
  • Experience managing teams in US and internationally.

Responsibilities

  • Reporting directly to the CDO
  • The role will be responsible for end-to-end delivery also operations and general management of the US region

Posted 26-Oct-2021

Tech Customer Service

Terra Campus, Tres Rios - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 25-Oct-2021

Customer Care Specialist

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 20-Oct-2021

Chat Customer Service

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or in progress  Associate’s Degree in a relevant field
  • High School Diploma as a minimum.

Responsibilities

  • Interacts with customers via online chat to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.

Posted 01-Dec-2021

System Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • Advance knowledge of Windows systems fair understanding of code flow( JAVA Python C#)
  • Webserver ( IIS / Apache / Tomcat troubleshooting)

Responsibilities

  • High proficiency in using computers.
  • Technical troubleshooting/ debugging experience

Posted 20-Oct-2021

Customer Service Team Lead

Ultra Park, Heredia - Full Time

Skills Required

  • Schedule flexibility.
  • Customer service experience at least 1year

Responsibilities

  • • Delivers weekly 1on1s and/or coaching sessions.
  • • Identifies strengths and areas or improvement.

Posted 13-Oct-2021

Sales Team Trainer

Terra Campus, Tres Rios - Full Time

Skills Required

  • High School Diploma as a minimum
  • Experience of 2 years in a sales environment

Responsibilities

  • Responsible for the day-to-day training of customer service representatives’ group
  • Coach a regular basis to ensure performance metrics are achieved

Posted 12-Oct-2021

Data Analyst

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's Degree (Or advanced student) on Computer Science or similar area.
  • Work experience as a data analyst or in a related field.

Responsibilities

  • Managing master data including creation updates and deletion.
  • Managing users and user roles.

Posted 20-Oct-2021

Cybersecurity Engineer

Ultra Park, Heredia - Full Time

Skills Required

  • BA degree or equivalent is desired
  • High School Diploma as a Minimum

Responsibilities

  • Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
  • Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate

Posted 24-Aug-2021

Bilingual Quality Agent

Ultra Park, Heredia - Full Time

Skills Required

  • Previous experience as a Quality Agent
  • Advanced English

Responsibilities

  • Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
  • Identifies training needs and communicates needs to training department as needed.

Posted 18-Oct-2021

Software Developer

Ultra Park, Heredia - Full Time

Skills Required

  • Completed or pursuing an Associate’s Degree in Computer Science in any relevant field High School Diploma as a minimum.
  • Excellent written and verbal communication (B2 85%) of English fluency is a must.

Responsibilities

  • Provide technical assistance with computer software in different programming languages
  • Resolve issues for staff via phone in person or electronically

Posted 19-Oct-2021

Human Resources Generalist

Ultra Park, Heredia - Full Time

Skills Required

  • Bachelor's degree or equivalent experience in Business; Human Resources; or related area
  • (MUST) have 3+ years' of experience working in Human Resources in the call center (BPO) industry. Candidates with experience in HR but from different industries might not be considered.

Responsibilities

  • Create update and maintains employee´s files and reports
  • Input accurate data into all HR system in timely manner as well as into all HR systems.

Posted 02-Nov-2021

Team Manager

Ultra Park, Heredia - Full Time

Skills Required

  • 2 to 4 years of experience managing BPO helpdesk teams
  • Bachelor's degree preferred High School Diploma as a minimum

Responsibilities

  • Effectively managing developing and training the service desk team.
  • Ensuring that all processes used by the service desk are thoroughly documented consistently audited and regularly improved.

Posted 12-Oct-2021

Service Provider Network Engineer (Switching - Cloud)

Ultra Park, Heredia - Full Time

Skills Required

  • 1+ years’ experience in technical support environment
  • Experience in networking support

Responsibilities

  • Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product

Posted 06-Dec-2021

Senior Tech Customer Success Manager

Ultra Park, Heredia - Full Time

Skills Required

  • Minimum 1 years relevant work experience in Sales
  • pre-sales

Responsibilities

  • You will own the ultimate responsibility for the customer’s on-boarding
  • adoption

Posted 20-Oct-2021