Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 14-May-2022
Customer Care Specialist - Full Time
Ultra Park, Heredia - Full Time
Skills Required
Completed or in progress Associate’s Degree in a relevant field
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 15-May-2022
Tech Customer Service
Terra Campus, Tres Rios - Full Time
Skills Required
1 year of experience in Customer Service or Tech Support area.
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 18-Apr-2022
Cybersecurity L2 Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Windows Server proficiency
Active Directory proficiency
Responsibilities
Resolve issues where resolution exists in CyberArk support documentation
Respond to customer inquiries and technical problems through web portal / live sessions / email / telephone
Posted 27-Apr-2022
Portuguese Customer Service Agent
Ultra Park, Heredia - Full Time
Skills Required
Advanced Portuguese
High School Diploma as a minimum.
Responsibilities
Interacts with customers via telephone email online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 15-Mar-2022
Chat Customer Service
Ultra Park, Heredia - Full Time
Skills Required
Previous experience in CHATS
High School Diploma as a minimum.
Responsibilities
Interacts with customers via online chat to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Posted 20-Apr-2022
L2 Support Engineer
Ultra Park, Heredia - Full Time
Skills Required
Advanced English (B2+ ... )
Advance knowledge of Windows systems - fair understanding of code flow (JAVA/ Python/ C#)
Responsibilities
Take ownership of the Support Tickets and customer communication to be done by L2
L2 owns the responsibilities all the client communication for swarmed tickets
Posted 18-Mar-2022
Bilingual Quality Agent
Ultra Park, Heredia - Full Time
Skills Required
Previous experience as a Quality Agent
Advanced English
Responsibilities
Reviews quality of work and performance of Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Posted 18-Apr-2022
Customer Service Team Lead
Ultra Park, Heredia - Full Time
Skills Required
Schedule flexibility.
Customer service experience at least 1year
Responsibilities
• Delivers weekly 1on1s and/or coaching sessions.
• Identifies strengths and areas or improvement.
Posted 08-Mar-2022
IT Site Engineer
Ultra Park, Heredia - Full Time
Skills Required
Working knowledge on Operating Systems : Windows 10 Professional
Knowledge on desktop side - Active Directory DHCP DNS File servers
Responsibilities
Meeting with the IT Manager to discuss system needs.
Designing and installing computer hardware configurations.
Posted 05-Apr-2022
Technical Trainer
Ultra Park, Heredia - Full Time
Skills Required
3 years in a SME/Trainer position with strong Networking skills ideally in a TAC/NOC Environment. CCNA updated and certified. CCNP desired. Candidates with experience in CISCO or Palo Alto might be a plus.
Knowledge of Learning Management Software (LMS) is a plus
Responsibilities
Fundamentals-based problem solving skills; Drive decision by function
first principles based mindset. We are not “title” driven and we value results over process
Posted 18-Apr-2022
Service Provider Network Engineer (Switching - Wireless)
Ultra Park, Heredia - Full Time
Skills Required
1+ years’ experience in technical support environment
Experience in networking support
Responsibilities
Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product
Posted 18-Apr-2022
L2 Network Support Agent
Ultra Park, Heredia - Full Time
Skills Required
1 year experience working as Tech Support agent supporting networking or web security products
Experience with operating systems such as Windows Mac Linux and Free BSD
Responsibilities
Provide technical support to customers and independently resolve issues with sense of urgency via phone email and online portal
Timely follow-up on support tickets with clear communications to customers and partners
Posted 18-Mar-2022
Software Engineer
Ultra Park, Heredia - Full Time
Skills Required
Completed or pursuing an Associate’s Degree in Computer Science in any relevant field
High School Diploma as a minimum.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for staff via phone
Posted 13-Apr-2022
End to End Recruiter
Ultra Park, Heredia - Full Time
Skills Required
1 to 2 years of proven experience hiring positions for the BPO Industry with approx 10-20 hires per month doing full cycle recruitment (Desired)
Effective communication skills. English at a B2+ (85%)
Responsibilities
Maintain and develop pipeline of eligible candidates for future open positions
Hire positions within BPO Teams for customer service and technical teams.
Posted 18-Apr-2022
Front End Developer
Ultra Park, Heredia - Full Time
Skills Required
3 years of experience in related field (minimum).
HTML - CSS/SASS - JS (jQuery preferably some React)
Responsibilities
Work closely with brand creative teams to translate designs into websites that maintain the brand’s unique identity
Define best practices & solutions to improve the design QA process and communicate web UX best practices to brand creative teams.
Posted 24-Jan-2022
Back End Developer
Ultra Park, Heredia - Full Time
Skills Required
4 years of experience in related field (minimum).
PERL
Responsibilities
Write and deploy working performant and secure code to production
Define best practices & solutions to improve the design QA process and communicate web UX best practices to brand creative teams.
Posted 24-Jan-2022
QA Automation Engineer
Ultra Park, Heredia - Full Time
Skills Required
2 to 4 years of experience.
Selenium
Responsibilities
Technical Skills– Require programming skills to write computer code and scripts in common computer languages such as Javascript
Suggest /Make framework enhancements to accommodate the scripting needs
Posted 25-Jan-2022
Network Security Engineer
Ultra Park, Heredia - Full Time
Skills Required
BA degree or equivalent is desired
High School Diploma as a Minimum
Responsibilities
Receive trouble cases from calls or from the client web ticketing system; manage the case load and summarize ticket status for shift hand-off
Perform fault isolation steps to include Wire Shark; flow basics and firewall status; repeat procedures as needed and escalate to the Team Lead when appropriate